The C4B Partner Program: Power for Your Business
Power to boost your Business
From technical questions to sales support, you can count on C4B for fast, effective help in every phase of the business cycle. As a C4B partner, you receive individual pre-sales advice and support in project planning. We are also delighted to be of assistance when it comes to implementing and installing solutions.
Become our Partner and profit from
powerful product portfoliosolutions independent from IT and ITC manufacturerseasy license modell and attractive sales marginsfree online presentations or full-scale presence trainingssupport in marketing, sales, service
Registration as a C4B Partner
Everything big starts small: After the registration new C4B partners receive all informations and possibilities to broaden their know-how about the XPhone solutions. This includes invitations to online presentations and exclusive partner news.
C4B Certified Select Partner already broadened their know-how through online presentations or trainings. Furthermore they get free NFR (Not For Resale) licenses for their own use. Select Partners will be listed as qualified and certified sales partners on the C4B website after attending a presence training.
C4B Certified Silver Partner possess in-depth knowledge of XPhone CTI and/or Unified Messaging solutions, they can install and configure XPhone solutions, provide your customers with technical support and offer other additional services. Benefit from personalised support and other value-added services, including marketing.
C4B Certified Gold Partner are well-versed in the use of all aspects of XPhone Unified Communications technology, they provide their customers with support from project planning through start-up and much more. Their sales activities are organised in a supra-regional manner. Benefit from personal consulting and extensive support in the pre- and after-sales phases.
Are you a system integrator, or do you develop software that you would like to integrate with our solutions? Then why not become a C4B partner!
Note: Please note that partner logos may only be used by accredited C4B partners.
You don't buy competence; you acquire it. That's why the C4B Partner Programme relies on competence, expertise and excellent service – not membership fees.
We want to know that your customers can always depend on you to provide high-quality solutions and support. This requires:
- Broad and detailed knowledge of telecommunication technologies
- Profound expertise in networking technologies
- Staff that receive continuous training on XPhone solutions at the C4B Training Centre
- The infrastructure needed to actively promote XPhone solutions
| Requirements | Select Partner | Silver Partner | Gold Partner |
|---|---|---|---|
|
Training / Certification |
XPhone UC Starter Webinar (1 Person) |
XPhone UC Inside (1 Person) |
XPhone UC Inside (3 Persons) |
|
C4B listed as partner |
yes |
yes |
yes |
|
Reference customer |
- |
1 |
2 |
|
Revenue with |
- |
25,000 Euro |
100,000 Euro |
Marketing
- Detailed knowledge and expertise concerning network and telecommunications technology
- Active marketing of XPhone solutions, e.g. via direct mailings, roadshows, events
- Attaining the respective sales targets (as of Silver status)
- Own showroom / demo lab where possible for demonstrating XPhone solutions live
C4B Training CentrE
- Participation in free online training sessions on technical and sales issues
- Participation in intensive instructor-led training sessions on various technical issues
Technical support for retail customers
- 1st level support: Initially, C4B partners provide end customers with support. 1st level support comprises aspects on XPhone solutions and operation of products.
- 2nd level support: 2nd level support comprises questions relating to installation, configuration and administration of XPhone solutions. As of Silver status, partners provide their customers with support. The generation of error protocols – possibly as a prerequisite for further escalation of the support incident – is the responsibility of the partner. Select Partners receive 2nd level support from the distributor via whom they bought their XPhone solutions.
- 3rd level support: If the partner is unable to solve the support incident and has generated an error protocol, he can contact the support team at C4B for assistance in error analysis and troubleshooting.
Sales benefits
- Personal service representative
- Free XPhone licenses for personal use or your showroom
- Forwarding queries by end clients
- Pre-sales support
Marketing benefits
- Listed as a supplier on the C4B Web site
- Exclusive partner newsletter
- Partner logo, text elements and screenshots for your Web site
- Personal access to the C4B extranet (coming soon)
- Welcome package with marketing materials and give-aways
- PR service
Technical support benefits
- Free online training and intensive instructor-led training
- E-mail support
- Support hotline (as of Silver status)
- Access to the Support Portal and the Knowledge Base
- Support during customer installations
- Enrolment in C4B beta programme testing
| Services | SelectPartner | SilverPartner | GoldPartner |
|---|---|---|---|
|
2nd Level Support |
Distribution |
Distribution |
C4B |
|
Beta programme testing |
- |
yes |
yes |
|
Free days of presence |
- |
3 |
9 |
|
Sales Support |
|
|
|
|
Partner News |
yes |
yes |
yes |
|
Login to Partner Portal |
yes |
yes |
yes |
|
Listed on C4B Website |
yes |
yes |
yes |
|
NFR Licencses |
yes |
yes |
yes |
|
Queries by endcustomers |
- |
yes |
yes |
FAQ
Who can become a C4B partner?
The C4B Partner Programme is intended for specialist retailers, distributors and solution providers who sell communication solutions, PBX platforms and/or PBX-related services and software. If you are a system integrator or wish to combine your software with our solutions, please check out our range for Solution Partners.
What advantages does membership offer?
As a C4B partner, you will benefit from special discounts, extended payment targets and numerous value-added services in the areas of Sales, Marketing and Technical Service. Read more in the overview of services.
Is membership subject to a charge?
We want your customers to be satisfied with you and our solutions. That's why C4B dispenses with membership fees and relies on an extensive range of training offers instead.
What partner level is the right one for me?
The appropriate partner level depends on a variety of factors, e.g. the company's range, knowledge concerning XPhone solutions and sales. An initial overview of the various partner levels is provided in the C4B partner flyer. But it goes without saying that you don't need to find the appropriate level – we’ll handle that for you!
What services is a partner obliged to provide?
There are various conditions and requirements depending on the partner level. Sales targets are fair and realistic. More information is available here.
What happens once I've completed the application form?
Your details are read and analysed. This can take a few days. In any case, we will contact you as soon as possible in order to clarify the next steps to be taken.
Once we are accredited, are all of the subsidiaries of my company automatically included in the partner programme?
Yes, once-off qualification is sufficient to safeguard the advantages such as the special discount. Each of your subsidiaries can however register separately in order to receive a Welcome Package, for example.
How do we gain access to the C4B partner extranet?
Each of your employees receives personal access which is requested from C4B.
