Optimum Communication with CTI:
XPhone CTI Standard

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Convenient calling with CTI

Say goodbye to wrong numbers, wrong connections or accidental disconnections during consultation calls! XPhone CTI Standard lets you operate your phone easily with a mouse or keyboard. It takes one click to dial a number or to accept, connect and drop a call. Consultation calls, swap holds and conferences can be performed conveniently on your computer screen. The XPhone hotkeys allow you to access all CTI features from any Windows application, e.g. websites or an Excel list.

Well prepared with caller ID

Don’t waste valuable time identifying the caller and retrieving his data record. There's a better way: With XPhone CTI Standard, you know who dialled your number before you even pick up the phone. The software identifies the caller using the interfaced address books. You decide whether you want to see selected details or the entire contact data record.

Journals – Never Miss Another Call

Busy signal? No answer? Or do you need to call back later? With XPhone CTI Standard, you can stay on top of everything. Every single incoming and outgoing call is logged. Power phone callers use call lists, the automatic "try again later" feature and call scheduling. The journals update automatically on the fly so they always have the latest data. If you need long-term backups of your journals, you can rely on archiving and printing functions.

CTI for Microsoft Outlook/Lotus Notes

Do you want to call right from Microsoft Outlook or Lotus Notes? And access other databases in the process? The CTI features integrate seamlessly with your existing work environment.
More about CTI for Microsoft Outlook
More about CTI for Lotus Notes 

CTI for outside applications

Interfaces for database integration

XPhone CTI Standard relies on open interfaces to directly access your local and central address books. The contact data can even be edited in the CTI interface after or during a call – no need to enter data twice! You don't have to reformat your data, either; the software understands all the standard phone number formats. Powerful search features can comb through one or all of your address books at once. Available interfaces:

• Microsoft Outlook/Exchange
• IBM Lotus Notes/Domino
• Microsoft Access
• ODBC (SQL, MySQL, Oracle, Informix, DB2 …)
• LDAP/Corporate Directories
• MAPI
• Windows Address Book/Outlook Express
• phone book CDs for Germany, Austria, Switzerland

Under Control: Automate Routines

Make your life easier and automate all your recurring work. With rules, you can pick a specific response to defined call events, such as opening a certain web page or running a script when you get a call.

Please Write Back: Messaging

Communication is about more than phone calls. With XPhone CTI Standard, you can write e-mails, faxes or letters in the blink of an eye. And e-mail call alerts tell the rest of your team what's happening.