Presence management and Instant Messaging for companies
Turbo-charge your internal communications: thanks to powerful presence features, you will always know when other team members are available, even if they are in a different location. Your customers will be grateful as they benefit from easy co-ordination and your fast reaction times.
See team members' presence status
Who's at their desk? On a business trip? On vacation? Away from their desk for a moment? The answer is only a click away – even if you don't all work at the same office.
Show current call status
You can even look up team members' call status, regardless of whether they are using their mobile or office phone. Gone are the days of unwanted interruptions and endless attempts to contact people.
Calendar automatically updates presence status
The best solution is one where you do nothing. Instead, the system automatically updates your status and synchronises with your Outlook or Notes calendar entries. Your status remains current at all times; it can even enable and disable call forwarding and update the voicemail greeting.
Define individual presence status
You can choose whether presence status is to be offered throughout the organisation or within a department. The works council does not want statuses such as "Off sick" or "Holiday", for example. Or statuses such as "In paint shop" or "In workshop" should be used at a car dealership. Using XPhone Unified Communications 2011, you can freely define or even fully deactivate your presence status if presence features are not requested. A real solution for business clients.
See your colleagues' status even when you're out of the office
Even if you're out of the office, you can see at a glance your colleagues' current call and presence status. Providing information as to whether a colleague is available or not.
Simply ingenious
The presence system also reacts to your PC being switched on and off and recognises if your PC is currently in use (e.g. when the screen saver is on). In accordance with your profiles, calls can be transferred to your voicemail or a representative, for example. Entirely automatically so you don't even need to worry about it.
Instant Messaging - real-time communication for companies
Do you need to send a discreet message to a co-worker during a conference call? Did an important visitor arrive early, and the boss is still on the phone? With Instant Messaging, you can effortlessly touch base with other people without interrupting their work.
Fast communication around the world
Instant Messaging means real-time communication displaying the presence status of your colleagues. Therefore, it is particularly interesting for companies with several local or international locations if project teams are required to co-ordinate across various time zones. The worst-case scenario involves e-mails being delayed by up to one whole day. For example, when a message sent in the morning from the USA does not reach the respective contact in Europe until the next morning. Instant Messaging enables you to avoid such delays altogether.
Contacts can always be certain that their messages are read immediately and that replies can be practically sent in real time – ensuring swift response times which are so important in everyday business dealings. Instant Messaging is therefore an ideal supplement to your communication media.
Determine who can use Instant Messaging
You can decide who is to be allowed to use Instant Messaging features in your business. XPhone Unified Communications 2011 enables you to specify the features supporting you in practice.
