Telephone switchboard with automatic call pick-up and transfer
First impressions on the phone are decisive. XPhone UC Auto Attendant 2011 is an automatic greeting and communication system representing your organisation in the form of professional greetings of high audio quality, noticeably relieving the strain on your switchboard while simultaneously improving service for your callers.
XPhone UC Auto Attendant 2011 can be used as a stand-alone solution or in combination with additional XPhone UC components. The Auto Attendant even augments your XPhone voicemail system. Greeting elements in your Auto Attendant can be made available simultaneously to all employees for their personal voicemail boxes, thereby enabling multi-lingual greetings on your colleagues' personal voicemail boxes.
Automatic greetings and communication
Inform your callers of your hours of business. Greetings are activated automatically - on the basis of time profiles which you can configure. This means that you can not only greet your callers in various manners depending on the time (e.g. "Good morning ...", "Good evening ...") but also decide whether your callers should be able to leave a message, for example, which is automatically sent to you by e-mail.
Greetings concerning company events and public holidays
Use date-controlled greetings to specify in advance whether your callers are to be welcomed with special greetings on the day of your company's event, on regional public holidays or even at Christmas, for example. Integrated communication features enable you to redirect callers calling a hotline on such days to a special emergency number.
Multi-lingual greetings
Perfect service - even with international partners. Thanks to automatic analysis of the national code, you can activate individual greetings in the caller's respective language. On request, callers are then forwarded to an extension to be specified by you.
Interaction with callers
Offer your callers the possibility to choose between various activities (e.g. "Press 1 for Sales, 2 for Service ..."). This relieves the strain on your switchboard, freeing up routine tasks such as connecting to specialist departments which ultimately means that your callers save time. Efficient information systems can also be realised this way, for example.
Easy to use
All greetings can be recorded in the Web browser in connection with your phone - without necessitating navigation through long tone-dial menus.
Scalable
Up to 20 Auto Attendants take your calls in parallel. The number of calls is merely restricted by the number of channels availed of by your PBX as well as the licensed XPhone B-channels (ISDN) or XPhone IP-channels. The available recording capacity for inbound messages is practically unlimited, the only restriction being the available hard drive memory.
Multi-level greetings
Combine several greetings to develop multi-level voice menus as required.
Studio quality
Choose from the greeting modules supplied in studio quality or record your own individual greetings - either via a special Web site and your phone or by uploading studio greetings as WAV files, for example.
Licensing
- XPhone UC Server 2011
- XPhone UC Auto Attendant 2011 (system license for up to 20 Auto Attendants)
- Channel licenses as required (min.2 x XPhone UC IP-channels or XPhone UC B-channels)
Can be used with practically any ISDN- or IP-based PBX
Note on planning: You will need two free channels per call in your PBX if you wish to use the "Redirect" feature.
