Computer Telephony Integration for improving your business processes
XPhone Unified Communications 2011 seamlessly integrates all means of communication – telephone, mobile, fax, voicemail, text message and Instant Messaging – in your applications and processes. Open interfaces ensure that they are easily integrated in your IT and telco infrastructure thereby increasing the value of systems already available.
Wizard for linking programmes to company communication
XPhone Unified Communications 2011 is so flexible that users can define their own communication processes and decide how they wish to work. A wizard for linking applications helps you to design your workflows individually. Practically all local and hosted applications can be integrated. The wizard is a firm component of XPhone Unified Communications and is available to all users enabling them to set up workstations individually and adapt them to their respective requirements. Applications can also be linked centrally with the result that individual users do not need to make any adaptations. Simple rules enable definition of which actions are to be performed in the case of inbound or outbound phone calls.
Better organisation of work routines
XPhone Unified Communications 2011 helps you to organise your work routines better. Employees can create call notes by e-mail or text message which already contain all caller data. And it's just as easy to send letters or faxes. At a click of the mouse, all recipient data is sent to Microsoft Word or your fax template without requiring you to type it in. In future, you can make phone calls directly from your e-mail programme such as Microsoft Outlook, Lotus Notes or Tobit David.
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Telephony integration in CRM systems for strong Sales and Marketing
Your customer calls you. XPhone Unified Communications ensures that the CRM system opens automatically and shows you all key information on the respective caller. This allows you to save time which would otherwise be spent looking for information. Ideal for handling your customers' problems without any further ado. XPhone UC enables you to simply click your customer's or business partner's phone number in your CRM system and your phone dials the number for you.
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Purchasing, Logistics and Production benefit from telephony integration in ERP systems
Purchasing, Logistics and Production also benefit from Computer Telephony Integration in your ERP system. Accordingly, many standard tasks can be practically linked with telephony improving workflows within your organisation. The supplier mask in your ERP system, for example, could open in the case of inbound calls. Or you can obtain information on a new supplier - at a click of the mouse from a Web service without having to enter the data yourself. When ordering goods or services by phone, simply click the phone number and your office phone starts to dial. Or click to transfer all of the requisite contact data to your fax order template and send the fax directly from your computer. This also helps you save lots of time.
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Customer-friendly service thanks to helpdesk integration in communications
Integrating helpdesk systems in communications enables your Service Department to be even more customer friendly and faster. For example, when a customer calls, the helpdesk system could open automatically and create a new ticket containing all of the requisite data on the caller. Your service employee can immediately preoccupy himself with your customer's problem without losing any time. Callback is performed simply by clicking the customer's phone number directly in your helpdesk system.
Click to call - Using the browser to make phone calls
An XPhone browser plug-in integrates CTI features in practically any Web site and Web-based application - entirely automatically. In future, you can click to dial or click to call from your browser.
Connecting Web applications
Using the wizard to link applications, you can easily and conveniently integrate Web services, too. When planning your next visit to your customer or partner, simply have the route, weather or nearest hotel shown at a click of the mouse. And links to social networks such as Xing, Facebook & co. provide plenty of conversational matter.
Hotkey dialling
Make calls from practically any application by means of hotkey dialling. Select the phone number you wish to dial and then press [ALT]+[F12], for example. Your telephone immediately dials the selected number. XPhone Unified Communications 2011 thereby offers an integration option for practically all external systems. All standard number forms are supported with the result that you don´t need to worry about how the number is written.
Connecting cloud services
The IT world is changing. The hyped-up issue of "clouds" has meanwhile evolved to represent professional services. XPhone solutions mean you are prepared for anything: regardless of whether local services or new services from the Net such as Google Apps for Business or Microsoft Business Productivity Online Services (BPOS) - XPhone links them with your ICT environment.
