XPhone TAPI Server
The XPhone Unified Communications server can also be operated as a full stand-alone TAPI server. This establishes a direct link from your business applications to your PBX. On it you can use telephony functions in your company applications and thus optimise your business processes.
What features are offered by the XPhone TAPI Server?
Depending on the features and functions of your TAPI-enabled application, the following functions are supported:
- Dial with a mouse click directly from within your application - either with your landline or your mobile
- Call notification: XPhone TAPI Server notifies your application of incoming calls and transfers the caller's phone number to your application so that it can e.g. open the relevant contact record
Answer by mouse click directly from within your application - Provision of telephony states: XPhone TAPI Server transmits information to your application regarding various telephony states, e.g. idle, busy, consultation, etc. and thus supports journaling in your application.
- Security: The special security concept ensures that each user can only use their own TAPI line - the best protection against misuse by unauthorised persons!
Your benefits at a glance
- You use powerful CTI functions from within your TAPI-enabled applications regardless of the XPhone UC 2011 front ends.
- No need to install and configure local TAPI drivers.
- The client component communicates directly with the XPhone TAPI Server on the network. Configuration and time-consuming set-up of a Microsoft Remote TAPI server (Remote TSP) are not required. The XPhone UC server takes over the function of the TAPI server and is connected to the PBX via CSTA or a central TAPI interface.
- Use possible in networked ICT environments even with different phone systems
Wich PBX are supported by the XPhone TAPI server?
TAPI 1.4
TAPI 2.0
TAPI 2.1
TAPI 3.0
- Genuine 32-bit / 64-bit TAPIService Provider
- Windows XP to Windows 7 Clients and Windows Server 2003/2008
- Supports Terminal Server and Citrix Metaframe environments
System Requirements for the XPhone TAPI Server
Operating System
- Microsoft Windows 7 Professional / Windows XP Professional (up to 25 Users)
- Microsoft Small Business Server 2008 / 2003 (32/64 Bit - up to 25 Users)
- Microsoft Windows Server 2008 R2 (SP 1) / 2008 / 2003 R2 / 2003 (32/64 Bit)
Note:
- Recent service packs mandatory.
- The XPhone UC Server must not be installed on a terminal server.
Virtualization
- VMware ESX / ESXi Server
- Microsoft Hyper-V
Note:
- For the connection of UM services in virtual environments sufficient system capacity has to be available at all times for the XPhone IP channels (XCAPI interface). A dedicated processor core might be beneficial. For more information, see the technical documentation for XCAPI (found in the installation files).
Hardware
- up to 25 Users: 2 GB RAM, 10 GB HDD, Current Desktop CPU
- up to 100 User: 2 GB RAM, 25 GB HDD, Current Workstation CPU
- up to 500 User: 4 GB RAM, 50 GB HDD, Current Server CPU
- up to 1,000 User: 4 GB RAM, 100 GB HDD, Current Server CPU
- 1,000 and more Users: on request
CTI Services
- Compatible PBX-System with enabled CSTA / TAPI interface
Notes:
- The TAPI driver must be able to monitor all lines of the telephone system.
Unified Messaging-Services (Fax-Server, Voicemail, Auto Attendant)
ISDN- or IP-Channels (SIP / H.323)
- Dialogic DIVA BRI-2 / 4BRI-8 / PRI/E1-30
- TE-Systems XCAPI
SMS-Sending
E-Mail-Server
- Microsoft Exchange 2010 / 2007 / 2003 / 2000
- Lotus Domino 8.5 / 8 / 7 / 6.5 / 6
- Other E-Mailserver with IMAP / SMTP-Support
Webfrontend
- Internet Explorer 7 / Firefox 3 / Safari 3.1 or higher
No longer supported
XPhone Unified Communications in 2011 does not support the following systems and applications:
- Microsoft Windows 2000 Client / Windows 2000 Server
- Microsoft Exchange 5.5
- Microsoft Internet Explorer 6 and earlier
- XPhone CTI Team Licenses of Version V1 and V2
Note: If you want to upgrade from XPhone UC Server V3 to XPhone UC Server 2011, you have to install at least XPhone UC Server V3 Build 328.
Upgrade to Build 328 available.
The CPU recommendation based on the current Intel Processors classification. XPhone UC Server 2011 contains Microsoft .NET 3.5, Microsoft SQL Express (alternative use of: existing Microsoft SQL Server ) and an integrated Webserver (alternative use of: existing Microsoft IIS Webserver).
XPhone TAPI Server licensing
The XPhone Unified Communications server can be used as a full TAPI server for connecting third-party applications to the PBX.
For operation you need an XPhone UC server licence and, depending on your solution, possibly also the following other licences:
You use the CTI functions of your TAPI-enabled application using your landline phone
Of course, both licenses can be combined.
What is TAPI?
TAPI is an interface for Microsoft's Windows operating system. This interface is an integral part of Windows and is used for the provision of telephony features for Windows applications.
How does a TAPI server work?
The XPhone TAPI Server is directly connected to the PBX. This communicates with the TAPI driver (TAPI Service Provider - TSP) on each workstation. The XPhone TAPI Service Provider in turn makes phone functions available to Windows applications.
What is a TAPI Service Provider (TSP)?
The TAPI Service Provider (TAPI driver) is a software used to control the telephony hardware. Here, the TAPI functions are translated into a language understandable to the terminal.
